A new era in retail digital sales for CEE banks

Digital-sales-cover

This special report explores how central and eastern European (CEE) banking groups are ramping up their digital sales channels, improving customer onboarding processes and removing friction from the customer journey. The Banker investigates the current challenges banks face, in light of the mass move to digital channels during the Covid-19 pandemic, and interviews leading banks to uncover best practices as they look to expand their share of wallet and compete with the new challengers in the market. The special report is in association with Backbase but independently edited.

Download a PDF of this report here: 

free
to read
GET Digital banking

Taking digital banking to the next level in CEE

May 4, 2021

Retail customers have adopted digital banking services en masse during the Covid-19 pandemic, as high street branches remained closed and cash transactions have plummeted. Many banks are re-thinking their digital strategy as a result.

free
to read
GET onboarding

The move to digital: driving sales for retail banks in CEE

May 4, 2021

With more customers switching to digital banking services during Covid-19, how can banks improve their onboarding processes and deliver seamless customer journeys? Five experts discuss best practices to improve retail banking digital sales.

free
to read
Jouk Pleiter

Backbase CEO urges banks to embrace digital shift

May 4, 2021

The CEO of Backbase, an engagement banking platform provider, on removing friction from the customer journey and surfacing the right customer data to empower staff in the digital sales cycle. 

What impact did the global pandemic have on banks?

Top 1000 World Banks ranking

Request a demonstration to The Banker Database

Join our community

The Banker on Twitter